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Below are the 20 most recent journal entries recorded in Hiltonite's LiveJournal:

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Friday, February 20th, 2009
11:37 pm
Saturday, January 3rd, 2009
10:17 pm

I've been on again off again, with more of the off time, but allow me to reintorduce myself.

Name: Chris
Age: 29
Position/Department: Front Office Manager
*Number of rooms:  150
Chain or independent? If Chain, which one?: Embassy Suites
Location: Dallas, TX
*Average Rack Rate: $199
*What makes your hotel stand out among others (if anything): Live swans in lobby
How long you've been employed at that current property at that current position: 3 months
How long have you been in the industry: 10 years
Do you like your job?: Yes
Favorite thing about your job: Staff
Least favorite thing about your job: Working
Thursday, December 25th, 2008
9:47 am
Gift from the Boss
This mornin', the head of my department gave me a $10.oo gift card for Blockbuster, shook my hand & wished me a Merry Christmas.

He had a stack of Blockbuster gift cards - one for everyone in the security department.

Anyone else gettin' an extra something from the folks at work?

Current Mood: merry
Sunday, December 21st, 2008
1:20 am
$2.oo is NOT a "big tip"!
Hangin' out in the room service office, talkin' to Erin about random bullshit, and she gets a call from a guest askin' for extra silverware & promisin' a "big tip" if it gets up there quickly. Shane, the runner, was upstairs on another order, so I told Erin I'd take care of it. Not my job, but what the hell, I could use some extra cash.

She hands me a couple of sets of silverware & napkins, and gives me the room number.

I go straight up there, knock on the guy's door and wait patiently. He opens up, takes the silverware I hold out to him, thanks me, and then hands me two bucks.

Cheap ass, all talk bastard. Should have been obvious I was goin' out of my way to help your sorry butt out, since I do NOT wear a room service uniform. The white shirt? The badge? Security! Ya dumb $#%&!

Anyway, I'm splittin' it with Erin when she comes by for a smoke break...would have done the same if it had been a "big tip" like the dumb ass guest promised.

Current Mood: disappointed
Saturday, November 29th, 2008
3:31 am
Hello, my name is Tiffany, and I currently work as a Night Auditor at a Doubletree in Orlando. We're currently running the audit reports right now, so I thought I'd spend a moment or two to give my salutations. Glad to see there's someplace I can go to online if I need to bring up a topic or just get involved in a friendly discussion. :)

Nice to meet you all!

Current Mood: amused
Monday, May 19th, 2008
8:09 pm
Check Lists
Does anyone have an AM and PM checklist? Would you mind sharing what all is on yours? I want to re-vamp ours like there's no tomorrow but I'm kinda stuck. Not that I don't know what needs to be done...........it's just been a long time since we've had new employees and needed to actually USE one, so I feel I'm drawing a blank......*sigh*

Anyway, if anyone wouldn't mind sharing, I'd appreciate it!

My email is arriscolwell@gmail.com

Friday, May 16th, 2008
10:31 am
Dear OnQ,

Please stop hiccuping across the board. My hotel is old, so I'm used to it, but don't screw all of us over.

I look forward to the day where I stop getting those little popups of repair/crash updates in the lower right-hand corner of my screen.

Hugs and Kisses,

Your Devoted Team Member
Sunday, April 13th, 2008
12:52 am
Cheap Laugh
Saturday mornin', towards the end of the shift, Robert (my shift supervisor) & I were in the office. I was closin' out the shift paperwork while he was in the boss's office, writin' a fire alarm incident report (don't worry, it was a false alarm).

So, R hollers at me from the other office, "What's a good word for 'turned on'?"


He was not amused.

I thought it was funny as hell.

He went with 'activated' instead.

Current Mood: amused
Wednesday, April 2nd, 2008
6:31 pm
Kid's Program
Does anyone work at a property that has a Kid's Program in place?

If so, are they any tips you can give us for starting one up?

We've got the space, and the people, and a rough draft. But any tips/suggestions/etc are TOTALLY welcome!!!

Current Mood: determined
Monday, March 31st, 2008
2:04 pm
Well hello!
In the past week I've learned there's a whole WORLD of hotel working freaks out here.

And I'm one of 'em. *grin*

I work at an Embassy Suites so I fit here!! Yay! No wait....it's not really that "yay" Haha.

Quick question - Has anyone else's OnQ suddenly become a giant re-booting PITA in the last week? I got no memo!! >.< They keep slamming us with updates, and then shutting our computers down. You know, like in the middle of a check in.

And Help-Help says "What updates?" *sigh*

Current Mood: amused
Tuesday, March 25th, 2008
2:40 am
New to the Community...
...but not so new to workin' for the Hilton hotels. I've worked for both an owned & managed property (Hilton Austin) and a franchised property (Hilton at Charlotte Universtiy Place), and I have to say, owned & managed is much better.

I found this community through a link in another Austinite's profile & thought I would check it out.

Current Mood: okay
Thursday, February 21st, 2008
1:39 pm
Magically all of OnQ somehow reset itself and is now denying access to all of our users (including the administrator). :D
Friday, January 18th, 2008
11:01 am
RIP website
Hilton Journeys no longer exists; the website was supposedly taken down as of yesterday.

Call me crazy, but I actually liked that little jingle they would play in the early ad phase, where these people would do incredibly silly hospitable things for other people (like the jogger opening up the gate for the man walking into his front yard). I was hoping to make that a ringtone for when work called me.

I wonder what kind of advertising scheme we're going with this year...
Friday, January 11th, 2008
10:25 am
onq insider
This new version of OnQ insider that has yet to come? Don't like it.
Friday, January 4th, 2008
9:07 am
i hate onq...again
This upgrade to OnQ has a couple of annoying features, but so far so good. It was getting to the point where I could laugh about the many frustrations I had with this application two years ago.

And then the stupid thing wouldn't let me bypass the changing of my password so I could log in to Front Desk.

It said I had 13 days before my current password expired; would I like to change it now? I clicked on no, and the window refreshed itself as if I had entered the wrong password. I entered in my old password and was asked again if I wanted to change my password. I clicked on no, and it prompted me to log in again. I tried once more, got the same result, then threw in the towel and changed my password. After that, it let me log in with my new password.

I feel like I got gyped out of two weeks with my old password before I had to think of a new one. :(
Saturday, December 1st, 2007
7:17 pm

Just joined the group. How come it's so dead here?
Wednesday, August 22nd, 2007
3:45 pm
farewell underscore
I wonder how long it took Hilton to come up with this one:

Your email address is changing; that is the big news.

Away goes the underscore - a dot is what you'll use.

Don't fret about the details; there's less here than you think.

Learn what you need to know. Just click on the link.
Thursday, July 26th, 2007
11:41 am
so quiet
it's too quiet in here so i thought i would ask, now that hilton is part of the blackstone group..... what do you guys think will happen?
Thursday, April 26th, 2007
4:09 pm
Need your help!
hi all,

having worked in hospitality, i can share some of your frustrations.  as a graduate student in the u.s. i am trying to help them.  i am doing a study to get hotel worker feedback on recruiting and careers in hospitality.  

i would be terribly grateful if you could take five minutes to complete this short survey for my research.


Thank you!
Tuesday, April 24th, 2007
2:00 pm
hey all, see it's been pretty quiet in here. I moved properties but at another Hampton. and now i'm sales instead of gm'ing and working the desk as well. i like it a lot better. we are making a collage out of the hampton inn key cards, trying to get all the states right now. yeh silly stuff keeps us sane around here. it sure isnt the guest, lol!
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